User Experience

Getting started

There are several decisions during the integration process that affect how your users experience Login.gov. In this User Experience guide, we will outline what options you have available to your application, and the configurations in Login.gov dashboard that impact users.

Add to your agency’s application

• Design your application’s sign-in and sign-out buttons. This will include a global sign-in button, and optionally, a sign-in page before the user is directed to Login.gov.

• All partners with identity verification will create a Failure to Proof URL for users who cannot pass identity proofing with Login.gov. This URL is configured in the sandbox dashboard, but may require designing a new page or process on your agency’s website or application.

• Include a link to the self-service Login.gov help center. (Do not publish the help center phone number on your application.)

• Optional: Add FAQ content to inform users about Login.gov

Configure in the dashboard

• Add your agency logo to help users understand the partnership between Login.gov and your agency.

• Determine your application’s Cancel URL

• Identity Verification: Create a Failure to Proof URL

Next step: Design your application’s sign-in and sign-out buttons

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