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Production deployment

Once you’ve tested your integration in our sandbox environment, you can request deployment to the production environment.

Please note: The deployment process will take 1 to 2 weeks to complete

Before deployment

Make sure you have the following items ready before you start the deployment process:

Please note: The following items are required to launch your app to production:

  • All production urls should have .gov, .mil, or a dedicated .com address and point to an ATO-ed environment.

  • You must include a logo for your application. Learn more about our logo guidelines.

If this is a SAML integration (Not OpenID Connect), then please ensure that:

  • Assertion Consumer Logout Service URL is defined.

  • SAML Assertion Encryption is enabled.

  • If this is an integration requesting identity proofed attributes, you must include a Failure to Proof URL. Users will be redirected to this URL if they fail to complete the identity verification process. This page should communicate your agency and/or departments alternate methods of accessing your application.

If you have questions after reviewing this page, submit a technical support ticket. You will need a production account to submit technical support tickets. Your production account and dashboard accounts are separate.

Production configuration process

Before you can request deployment, you need to create a new and separate application on our dashboard. This new app will include your production certificate, urls, and logo. When starting this process you need the following items ready to go:

  • Signed IAA listing this integration 

  • ATO approved environment

  • Approved logo for your app

When you have the components required, follow these steps to create your production configuration app:

  1. Create a new app on the Partner dashboard. Select “Apps” from the top right menu, then select the “Create a new test app” button.  

  2. Select “YES” for production configuration - this configuration is for a production app.

  3. Enter the name of the app as it appears in your IAA in the “App Name” field - Do NOT use environment names such as “Prod” or “Production”.

  4. Enter the name of the app as it should appear to users in the “Friendly Name” field. This is the app name a user will see when logging in. 

  5. Next, choose an agency team for the app from the drop down menu

  6. Select the authentication protocol that will be used by the service provider. 

  7. Choose the level of service and default Authentication Assurance Level (AAL) from the drop down menus and select the correct attribute bundle. 

  8. Enter the issuer, a unique string to identify the app in the Identity Provider (IdP). 

  9. Upload your logo and public certificate file using the “Choose a file” buttons.

  10. Enter the push notification URL and redirect URIs. You can enter additional redirect URIs by selecting the “Add another URI” button.

  11. Specify the sign-in, sign-up, and forgot password help text users will encounter in your app.   

  12. Once all fields are complete select the “Create test app” button. 

If you encounter errors or have questions after completing these steps, please submit a technical support ticket.

Production endpoints

You will need to configure your application to point to the following endpoint: 

  • OpenID Connect:

  • SAML:

Our integration documentation includes endpoint urls for our sandbox environment Our production environment is located at The URL path to each endpoint remains the same. Only the domain will change.  

Please be aware that the IdP certificate (X509 Certificate) in the production environment is different from the IdP certificate in the sandbox environment. The production IdP certificates can be found here:

  • OpenID Connect:

  • SAML:

Confirm Interagency Agreement (IAA)

You must have a signed IAA with with your integration explicitly listed in it in order to deploy to production. You will need to provide the IAA number this application will be billed under. The IAA number format will include GTC-Order-Mod (e.g. LGABCFY210001-0001-0000), where GTC stands for General Terms & Conditions. You may also hear these referred to as forms 7600A and 7600B.

Please reach out to your agency IAA contact if you have any questions. If your agency does not already have an IAA, then ask your agency contact to submit a partner interest form to begin the IAA process, which can take up to 6 weeks to complete. Learn more about the IAA process. 

Request deployment

Once you have:

  1. Confirmed that this integration is listed in a signed IAA. Do not request deployment if you are not certain that your application is listed in a signed IAA.

  2. Created a production configuration app

You are ready to submit a launch request

All changes to integrations between and your application must be reviewed and deployed. We ask for at least 2 weeks notice for new integrations and changes to existing integrations. Push Notification URLs may require 3 weeks notice in order to allow the domain for outbound communication. Regular deployments occur every Thursday by the close of the business day. If the regular deployment occurs on a holiday, then it will be completed the following Monday.

Staging environment

We recommend using the sandbox environment to test your new app before requesting deployment. Many partners choose to create a separate staging app in our sandbox environment for testing because changes in the sandbox environment take effect immediately without waiting for review and deployment. You can determine and implement changes quickly and without submitting a support ticket.  

If you are testing an integration with identity proofed accounts, then we also offer an ATO-ed staging environment for limited testing. You must have a signed IAA in order to deploy to staging. Our staging environment is approved for PII, which can be useful in certain test cases. However, any configuration changes in the staging environment must be reviewed and deployed.

If you wish to deploy an application to our staging environment, then create a “staging” configuration app like the “production” configuration app described in the Production configuration process section.

Changes to production applications

Please update your production configuration app in the dashboard and test the changes you wish to deploy. After you have confirmed the change, you may submit a change request.