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Push Notifications uses Web Push Protocol to support push notifications of events related to user accounts. This feature is currently limited to account delete events. This page documents how a service provider can set up and receive push notifications from

How it works

When a user associated with your application deletes their account, will make a post request to the endpoint URL that you specified in setup. The body of the request will be an empty JSON document. The headers of the request will contain the relevant information.


Set up the url

Set up your push_notification_url for your app in the partner dashboard. For production, this will be a configuration you supply to


Decode the headers

Topic: account_delete

This is the type of push notification. Initially it will only be for ‘account_delete’.

Content-Type: application/json

This is the type of the packet. The payload is supplied in the headers, so the body is generally a blank json document.

Authorization: WebPush <JWT Info>.<JWT Data>.<Signature>

This is the format specified by the Web Push Protocol.

An example would be the following:

Authorization: WebPush eyJ0iJ9.eyJhdWnVrIn0.8M3h-USjDhTqQ

The subfields are as follows:

JWT info

The first subfield is the following JSON data base64 encoded:

{ "typ": "JWT", "alg": "RS256"}

A JSON web token is a way of sending a message to a third party so that the receiver can validate who sent it.

When a third party receives a message, they need to get the sender’s public key and use it to validate the signature of the JWT. If the signature is valid, then the JWT must have been signed with the matching private key so it must be from the expected sender.

JWT data

The second subfield contains the relevant information base64 encoded. Base64 decode the string. It contains the push notification url, the expiration time that the packet is valid for in seconds, the payload for the event (which in this case will simply be the user’s UUID), and contact information.


"aud": push_notification_url,

"exp": <expiration time in seconds>,

"payload": { "uuid": <uuid of the user that was deleted> },

"sub": ""



The third string, the signature, is the result of taking the first two strings (the JWT Info and JWT Data), joining them with a dot character (which we’ll call the “unsigned token”), and signing it.

Fetch public key’s public key, which is used to verify signed JWTs, is available in JWK format at the /api/openid_connect/certs endpoint. For example, the URL in the agency integration environment is at

This public key is rotated periodically (on at least an annual basis), so be sure to use the JWK endpoint dynamically rather than hardcoding the public key. This ensures that your application will not require manual intervention when the public key is rotated.

Verify signature

Use the public key obtained previously to sign the first and second tokens with a dot in the middle. This signature should match the signature sent in the packet.

There are a host of libraries on that can perform the signing for you.